Delete AZLO Account

You can request deletion of your AZLO mobile or web planner account without opening the app. AZLO is operated by Alexandra Lang, trading as AZLO in South Australia.

Request deletion by email

1. Email support@azlo.com.au from the email address registered to your AZLO account. Use the subject Delete my AZLO account.
2. Tell us you want your AZLO account and associated planner data deleted. Our account-deletion process includes requesting deletion of your associated RevenueCat customer record. You do not need to request that separately. If you also want support correspondence removed, include that request.
3. We will verify your identity and ask you to confirm permanent deletion before acting. If you cannot access your registered email, contact us to discuss other verification.

Do not send passwords, sign-in codes or unnecessary identity documents. Sending an email starts a request; it does not instantly delete your account.

Email deletion request

Delete within the app

Go to You → Account → Delete account. Complete the fresh email verification and confirmation shown. Deletion is permanent, so keep any information you need before confirming.

What is deleted

• Your AZLO authentication account and private cloud-backup record, including the planner information saved in that backup.
• Matching account-linked voice-usage records.
• Personal-plan sharing records associated with the membership changes.

After successful in-app deletion, AZLO attempts to clear the current account’s main planner cache, named recovery copies, reminder preferences and widget on that device, and cancel its scheduled reminders. If cleanup reports a failure, follow the app’s retry instructions. An email request does not itself clear app storage on your devices.

RevenueCat cleanup

In-app account deletion automatically requests deletion of the associated RevenueCat customer record before deleting your sign-in account. RevenueCat processes accepted requests asynchronously. If that request fails, AZLO does not complete account deletion and asks you to retry or contact support. For verified email-assisted requests, support includes RevenueCat cleanup in the deletion process. It does not cancel your Apple or Google subscription or erase store transaction records.

What happens to shared calendars?

If you own a shared calendar, deleting your account removes that calendar and its joint plans. If you joined another person’s calendar, the calendar and joint plans can remain with its owner, with your deleted author account reference cleared. Personal plans owned by another person remain theirs; removing sharing does not delete their original plan.

What may remain

• Other-device copies: account deletion does not remotely erase local planner copies on other devices. Other people’s screenshots, exports or independently saved copies cannot be withdrawn.
• Store transactions: Apple or Google may retain purchase and transaction records under their own requirements.
• Support correspondence: handled separately from planner-account deletion. Ask us about removing it; records may need to remain to resolve a complaint or meet legal obligations.
• Provider operational records: security, authentication, email and hosting logs or operational copies may remain under provider retention practices or legal requirements. Deleting your AZLO account does not guarantee immediate deletion from every provider system.

Retention

Account and private planner records are kept while your account is active and removed through the deletion process described above. Retained provider records and support correspondence follow their applicable retention requirements; there is no single deletion period covering every system.

OpenAI’s standard abuse-monitoring records are generally retained for up to 30 days, subject to legal and safety exceptions. Resend publishes 30-day email/log retention for its Free, Pro and Scale plans and seven-day backup persistence. Retention for other provider records varies; contact support for information relevant to your request.

Need help?

Email support@azlo.com.au. You do not need to reinstall or open AZLO to request deletion.